Category Industry Insights

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Salesforce is an excellent CRM. It just wasn't built for extended producer responsibility, and that gap tends to widen, not close, as a program grows. Here's what that costs over a few years.

It's rarely one big failure. It's a slow accumulation of small ones — until a board question or a new jurisdiction makes the gap impossible to ignore. Here's how to recognize the moment, and what it costs to wait.

Seven states have enacted packaging EPR laws, two are already enforcing, and the shift from consumer fees to producer fees is accelerating. Here's what's changed this year — and why it matters even if you don't manage packaging.

Lesson learned across multiple implementations - you would be shocked at the number of errors and anomalies that underly a summarized claims process. Getting into the detail gives you more information and much better data.