Case Study 2 of 3: Tire Stewardship BC uses PICTUS to Automate Claims

How to Approach a Claims Implementation?

The two phase approach would initially implement Claims and replace an existing claims entry front end and a separate back end application. This would put all claims processing on the same PICTUS platform used for Filing, Remittance, Registration and Communications, simplifying and streamlining operations and IT costs. This first phase is shown as “Claims” below.

While the TSBC product catalog for sales reporting is relatively simple (just 4 types of tires), the claims cycle is significantly more complicated. While 4 types of tires are recycled (passenger, medium truck, agricultural and logger/skidder), the tires are processed into many recyclable components with varying levels of incentives depending on the type of recycling, complicating the incentive payment process. Incentive claims are available for transportation, processing and recycled rubber manufacturing. The ability to track and pay the claims is a critical component of the program as this information must be reported to the regulators and is audited annually. TSBC has achieved a recycling recovery rate of 89% (based on total # units collected in reporting year / total # units sold 5 years prior to reporting year).

The benefits of using PICTUS Claims for TSBC includes:

• A system that allows the claimants access to submit claims, run reports and review historical transactions.
• With the Claims module added, TSBC has a single operational solution for the majority of its operations.
• Access to rich new stores of information. Using PICTUS Insights powered by Microsoft Power BI, new avenues of data exploration have been opened. Capturing detailed data by participant provides new insights that were previously hard or impossible to visualize.
• A powerful rules engine that can process 100% of the claim lines against an objective set of criteria. For example, weight vs count tolerances. Exceptions are generated for investigation when a claim line is outside of the tolerance.
• A configurable, future-proof platform. PICTUS Claims is highly configurable and expandable. Previously, the claims application was highly customized and inflexible, requiring new programming for each business change. The new claims engine and rules engine design provides more flexibility to change business rules on the fly.

Collaboration with Claimant Liberty Tire Recycling was Key

TSBC was able to achieve this result through collaboration with PICTUS and Liberty Tire Recycling. Liberty is the main claimant and processor with TSBC, demonstrating a flexibility and commitment to work with TSBC in this BC journey.

The second phase, eManifest using the Collections module, is the subject of another case study exploring the full digitization of the TSBC claims process.